How do you recommend we clean our Shwally playmat?
With a quick flip, you can shake the dust of your mat outside. We suggest you avoid rotating vacuum-machines.
How do you recommend cleaning up spills on the Shwally playmat?
With a soft towel and a little soap, even the messiest spills stay small.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Should I use regular tape to make the playmat stay put?
Nope, you don’t need to. Our mats stay safely where you place them.
Our Pet return policy?
Many of our customers happily use their Shwally Playmat with their pets, but we will not offer refunds for damage incurred by sharp claws. Please be careful with your mat around scratchy cats!
Can i place heavy objects (tables, chairs,etc) on my Shwally Playmat?
Yes, but it might dent the foam with prolonged pressure on one spot. We recommend moving the items regularly.
I’d like to discuss wholesale opportunities.
Please contact us directly at firstname.lastname@example.org.