How can we help?


Playmat Questions

How do I get the edges to lay flat?

Sometimes the foam can harden up a little bit if it's been cold in the
area. Do this to fix it:
Fold the edges against the curve and under itself. Weight it down across the whole side with something heavy and leave it over-night so nobody trips in it.

How do you recommend we clean our Shwally playmat?

With a quick flip, you can shake the dust of your mat outside. We suggest you avoid rotating vacuum-machines.

How do you recommend cleaning up spills on the Shwally playmat?

With a soft towel and a little soap, even the messiest spills stay small.

What kind of material is your playmat made of?

TPU, a safe, non-toxic memory type foam.

What is the size of your playmat and how thick is it?

Our mats are 6.5’ X 4.5’ X 0.6”

200 Cm X 140 Cm X 1.5 Cm

Our Pet return policy?

Many of our customers happily use their Shwally Playmat with their pets, but we will not offer refunds for damage incurred by sharp claws. Please be careful with your mat around scratchy cats!

Can i place heavy objects (tables, chairs,etc) on my Shwally Playmat?

Yes, but it might dent the foam with prolonged pressure on one spot. We recommend moving the items regularly.

I've had my playmat for over a year and the white is changing color?

Yes, since our playmats are 100% non-toxic and do not contain nasty chemical stabilizers, the white areas on the playmat might darken a little with time - Usually after 1-2 years. This is a normal aging process with the foam and happens slowly when one does NOT use chemical stabilizers.

Like pigments in wall paint that oxidize with time, so does TPU foam, slowly.

We wanted our playmats to have zero off-gassing and zero unsavory chemicals, so we had to make a little compromise here, as there is no good technology on the market right now to stop this slow aging process.

Balm Question

Why do some of your products contain tallow from grass-fed cows?

Tallow matches our skin's composition closer than any other element in nature and it contains all the minerals, omegas and vitamins that our skin naturally needs. Tallow is nature's richest element for skin care: natural, safe and extremely effective.

Where do you source your essential oils and other ingredients?

We source them from local producers in California. Always organic, unadulterated, never boiled or bleached, and always the first cold press.

Are your products pregnancy/breastfeeding safe?

Yes and more than that, they’re fully edible.

Are your products safe for kids?

Yes, and you don’t even have to worry if they taste it by accident.

Shipping, Returns & Exchanges

I was notified that my order was delivered but I didn’t receive it.

Please check the tracking number you received. If anything seems off or weird, contact us and a Shwally friend is here to help.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please be aware that due to shipping costs we can not except exchanges or non-defective returns on international orders.

When can I get my tracking information?

When we ship your item, the information will arrive in your email inbox.

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the
cost of the item only and not the original delivery cost. Customer is responsible for return shipping costs. Should you be returning a faulty item for a refund we will refund both the original
shipping costs and the return delivery costs.

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