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Questions and Answers

Why do some of your products contain tallow from grass-fed cows?
Tallow matches our skin's composition closer than any other element in nature and it contains all the minerals, omegas and vitamins that our skin naturally needs. Tallow is nature's richest element for skin care: natural, safe and extremely effective.
Where do you source your essential oils and other ingredients?
We source them from local producers in California. Always organic, unadulterated, never boiled or bleached, and always the first cold press.
Are your products pregnancy/breastfeeding safe?
Yes and more than that, they’re fully edible.
Are your products safe for kids?
Yes, and you don’t even have to worry if they taste it by accident.
Do you offer samples?
Yes, just reach out to us at shwallyhome@gmail.comnd we’re happy to give you samples!
How do I recycle my SunBalm tube?
Please recycle locally.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
I was notified that my order was delivered but I didn’t receive it.
Please check the tracking number you received. If anything seems off or weird, contact us and a Shwally friend is here to help.
When can I get my tracking information?
When we ship your mat, the information will arrive in your email inbox or you’ll see the info texted to you at the cell number you used when you ordered.
When will I receive my order if it's shipped outside the US?
International Shipping can take 2-3 weeks. Please hang tight as it travels.
My package never arrived.
Please contact us directly at shwallyhome@gmail.com
How do you recommend we clean our Shwally playmat?
With a quick flip, you can shake the dust of your mat outside. We suggest you avoid rotating vacuum-machines.
How do you recommend cleaning up spills on the Shwally playmat?
With a soft towel and a little soap, even the messiest spills stay small.
How do I prevent my Shwally playmat from slipping on wooden floors?
Our Mats generally do not slip on wooden floors.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Should I use regular tape to make the playmat stay put?
Nope, you don’t need to. Our mats stay safely where you place them.
What kind of material is your playmat made of?
TPU, a safe, non-toxic memory type foam.
What is the size of your playmat and how thick is it?
Our mats are 6.5’ X 4.5’ X 0.6”
Our Pet return policy?
Many of our customers happily use their Shwally Playmat with their pets, but we will not offer refunds for damage incurred by sharp claws. Please be careful with your mat around scratchy cats!
Can i place heavy objects (tables, chairs,etc) on my Shwally Playmat?
Yes, but it might dent the foam with prolonged pressure on one spot. We recommend moving the items regularly.
I’d like to discuss Media, Press or Advertising opportunities.
We’d love to hear from you at shwallyhome@gmail.com.
I’d like to discuss wholesale opportunities.
Please contact us directly at shwallyhome@gmail.com.